Verotel Payments and Invoices (Merchants/Websites/Resellers)
(Go to all answers under this topic)
- Can I be paid by ACH/Direct Deposit (US Bank Accounts) and what is the cost?
- Can I be paid by Wire Transfer (non-US Bank Accounts) and what is the cost?
- Can I have my payments sent as a check and what is the cost? Via FedEx?
- How long do I have to wait to get paid for my transactions?
- What is an ABA routing number?
- What is an IBAN number?
- What is a SWIFT number?
- Why do my phone transactions on the Invoice not match up with My Sales for the Invoice Period?
- What happens if I don’t receive my payment and how long should I wait before reporting a payment missing?
- Where can I view my payments and invoices?
- What is the difference between an invoice and a payment?
- Where can I find the reason a transaction was refunded?
Verotel Control Center (Resellers/Affiliates) (Go to all answers under this topic)
- What are the ‘secret’ and ‘pin code’ used for?
- Can I change my ‘secret’ and/or ‘pin code’?
- Where can I change my Company/Banking Information?
- Can I change the name listed on my Verotel account?
- What is the difference between an invoice and a payment?
- Where can I view my payments and invoices?
- Where do I check My Sales?
- Where can I check my banner click ratio?
Verotel Control Center (Linkers) (Go to all answers under this topic)
- Where do I find the Verotel Link-to-us banners and HTML code to place on my website?
Verotel Services General Questions (TOP)
- What payment methods does Verotel support?
Verotel processes the following payment methods: Verotel provides three types of subscription types:
- Can tangible goods (products) or services be sold with a Verotel account?
Verotel DOES NOT process transactions for the sale of any tangible products or type of service (e.g., web hosting, advertising, (web) design, site promotion or anything that must be sent via e-mail, regular mail or delivery service, etc.) Additionally, Verotel does not process for donations, gambling or casino sites.
Verotel processing is only available to websites selling access to website content (e.g., pictures, films, music, software, downloadable files, information, data, graphics, text, etc.) Content websites are normally using a members area; a directory on your website which is protected by usernames and passwords.
- What are the amounts that can be charged using 1-900 (US) Telephone Billing?
All 1-900 (US) Telephone Billing payments are one-time only (i.e., no recurring billing.) The amounts you can choose from for 1-900 (US) Telephone Billing are as follows:
$ 8.95 / $ 9.95 / $ 10.00 / $ 10.95 / $ 11.95 / $ 12.95 /
$ 13.95 $ 14.95 / $ 15.00 / $ 15.95 / $ 17.95 / $ 19.95 /
$ 20.00 / $ 21.95 $ 23.95 / $ 25.00 / $ 25.95 / $ 27.95 /
$ 19.95 / $ 30.00 / $ 32.95 $ 34.95 and $ 35.00
- Does Verotel provide a dialer payment method?
Verotel’s 1-900 Telephone Billing Europe works similarly to a dialer however the advantage is that European customers accessing the Internet via broadband connections (e.g., Cable, ADSL, DSL, etc.) can also use the 1-900 Telephone Billing Europe option (related info…).
- How does Verotel’s 1-900 Telephone Billing Europe payment method work?
The end user pays per minute for the time he/she is connected to the premium rate line (i.e., the 1-900 number.) The price that the user pays depends on the country that he/she is calling from (anywhere from $0.70 eurocent to euro $1.80.) Merchants are always paid out USD $0.40 per minute. End users in the following countries can use this payment method: Belgium, Luxemburg, Germany, Austria, Switzerland, Spain and The Netherlands; can be used with a modem or broadband connection.(more details...)
- How can I tell what percentages I am being charged for processing fees on my account?
Tickets Club merchants have a fixed processing rate of 14.5% for initial and one-time transactions and 16% for second and subsequent recurring billing transactions.
Verotel PRO merchants have a variable processing rate depending on volume and other discount options that have or have not been enabled. For Verotel PRO merchants to find the processing fees applicable to your account from the Control Center go to My Money >>
My Rate. Please note: Second and subsequent recurring billing transactions always carry a surcharge of 1.5% in addition to the base rate.
- What is Verotel’s holdback or reserve percentage and when does it get paid out?
As is customary in the processing industry, Verotel holds a 10% rolling reserve from the total sales of a given transaction period. Approximately twenty-six (26) weeks following the date of the initial transaction period, the 10% reserve amount is paid out to you (e.g., reserve for week 1 is paid out on week 27, week 2 on week 28, etc.) This reserve is used to protect payment processors from financial losses that may occur if a customer wants their money back and the website is no longer online. Please note: if you choose not to be paid weekly your reserve payments will take place on your next regular pay date after the 26 week period.
- How does Verotel pay merchants/webmasters/resellers?
Verotel merchants can choose to be paid by ACH/Direct Deposit to US Bank Accounts, International Wire-Transfer to non-US Bank Accounts or by check sent via the postal service.
If you would like to view or change your current payment method from the Control Center go to My Profile >>
Banking Information (related info…).
- How often are payments to merchants/webmasters/resellers made?
Verotel provides webmasters the ability to choose to be paid out every week, every two weeks or every four weeks; payments are sent on Mondays according to the frequency selected.
If you would like to view or change your payment frequency from the Control Center go to My Money >>
Weekly payout schedule (related info…).
- What are the minimum and maximum dollar amounts per transaction?
For Credit Card, US Checks and Direct Debit transactions the minimum per transaction amount is $3.75 and the maximum per transaction amount is $75.00.
For 1-900 (US) Telephone Billing the minimum per transaction amount is $8.75 and the maximum per transaction amount is $35.00.
For 1-900 Telephone Billing Europe the minimum transaction amount is 1 minute; there is no maximum transaction amount since it is billed per minute.
- What are the minimum and maximum subscription lengths?
Subscription lengths can be from 7 days to 40 days and from 1 month to 6 months. Verotel also supports PAID trial period subscriptions or memberships (minimum 7 days); FREE trial subscriptions are NOT allowed.
- Can I design my own payment collection pages?
It is not possible for you to design your own payment collection pages. However, Verotel does allow you to alter the look of the pre-collection order page so that it fits into the design of your website; e.g., background and text colors can be modified and your website logo can be added. You can change the style of the Verotel Order Page from the Control Center go to My Setup >>
Order page style.
- Does Verotel handle user/subscription management? (i.e., usernames and passwords)
Yes, a small script called verotelRUM runs on your web server and allows Verotel to add, modify and delete usernames and passwords to your members area password file or local user database. Verotel issues customers randomly generated user codes and pass codes after each authorized transaction which are automatically sent your password file or local database on your web server (more info…).
- How does Verotel protect against fraud?
Verotel offers several levels of anti-fraud protection. Verotel has developed a unique set of fraud screening techniques and has incorporated these techniques into our patented Veronica fraud screening software. The whole idea is that you can’t eliminate fraud. You can only fight it and reduce it. Verotel accomplishes this in several ways.The Veronica software rates the transaction as it searches for any anomalies in the information submitted by the end user. If the anti-fraud score, based on existing criteria passes a threshold, Verotel’s system will pass the transaction on to the credit card clearinghouse, banking institution or additional 3rd party fraud system for additional real-time checks.In addition to verifying that a credit card is in good standing for use and that the credit card number and expiration date are valid, Verotel’s Veronica software performs additional checks which include but are not limited to the following:
IP address cross referencing
previous chargeback status
CVV2 code. This is a three digit, randomly assigned number which appears on the back of every Visa and MasterCard credit card issued. (For Visa, CVV stands for Card Verification Value; for MasterCard it is called a Card Validation Code; collectively, it is known as CVV2.) The CVV2 code can be found just after the credit card number on the back of the credit card.
Does Verotel support trial period subscriptions?
Yes, Verotel supports two tier trial subscriptions where you can have a different beginning price or subscription length from the subsequent monthly or recurring charge; minimum trial subscription length is 7 days (more info…)
PLEASE NOTE: Verotel DOES NOT support FREE trial subscriptions.
Does Verotel work with shopping cart software?
No, Verotel Payment Processing is designed for websites selling access to website content (e.g., subscriptions and memberships.) Shopping cart software is typically designed for selling products where a buyer chooses multiple products to purchase at one time.
Where can I get information regarding the Verotel Reseller/Affiliate Program?
The Verotel Reseller Program is an integrated marketing service that allows webmasters to recruit advertisers on the Internet. Verotel will track sales that are generated via your advertisers and pay out reseller commissions directly to your resellers. The signup process for the reseller is automated; all you have to do is enter your banner location(s) in the Verotel Control Center and place the Verotel reseller signup button on your website. The Verotel Reseller Program is free and will dramatically boost your traffic and sales! You will be provided with the Reseller option once you are a registered and authorized Verotel Merchant for website sales.
For more information about how to activate the Verotel Reseller Program, from the Control Center >> My Setup – then scroll to the section under reselling then click “Reselling setup instructions”.
Once your reseller implements the reseller code on their website, your banners automatically appear on the reseller’s website (more info…).
What is the maximum commission percentage Resellers can receive?
The maximum commission percentage Resellers can receive is 50%. This commission is a percentage of the gross value of each sale. Merchants have the choice to offer commissions on first sales only OR on first and recurring sales.
Can Merchants specify different percentages for each Reseller?
Yes, after a reseller has signed up to resell for your site you can set individual percentages for each reseller. If you do not set an individual percentage for a particular reseller they will receive the commission percentage that you have specified as the
default commission percentage for all resellers.
What is the Verotel Link-to-us Program?
If you like our services and have your own website or webpage, apply for a Verotel Link-to-us Account (free!) and link to Verotel! By linking to Verotel, you can receive a commission on the total transaction volume of new Verotel customers as long as that customer remains in good standing. You will receive 1.00% of gross sales. There is no cost to link to Verotel.
You will automatically receive commissions on all new Verotel customers that sign up via your webpage if the visitor registers with Verotel within 30 days.
If you link to Verotel, from the Control Center you can view your
commissions, broken down by each new customer you have generated. Commissions will be paid weekly, every 2 weeks or every 4 weeks; whichever you choose.
Banners and buttons are directly loaded from the Verotel website and rotated every hour. This means you implement the HTML only once after you sign up. Its that simple! The HTML will be emailed to you automatically, but can also be reviewed once you're logged into the Control Center of Verotel.(more details…)
What is the Treasure Club?
The Treasure Club (http://treasureclub.verotel.com) contains an overview of all the Verotel reseller programs available to potential resellers. By including your reseller program in the Treasure Club listing, you can attract more resellers for your website. Listing your site in the Treasure Club is free. You must be a registered and active Verotel merchant to be listed in the Treasure Club.
(return to section questions)
Verotel Payments and Invoices (Merchants/Websites/Resellers) (TOP)
- Can I be paid by ACH/Direct Deposit (US Bank Accounts) and what is the cost?
Yes, if you select ACH/Direct Deposit, your payments will be automatically deposited to your bank account on Monday according to the schedule of your selected
payment frequency. ACH/Direct Deposit is easy and fast! Verotel does not charge a fee for ACH/Direct Deposit payments. Your bank may charge you a fee to receive ACH/Direct Deposits (consult with your bank for information regarding bank fees.)
- Can I be paid by Wire Transfer (non-US Bank Accounts) and what is the cost?
Yes, if you select Wire Transfer, your payments will be automatically deposited to your bank account on Monday according to the schedule of your selected
payment frequency. Wire Transfers are easy and fast! Verotel charges USD 12.50 per Wire Transfer. Your bank may charge you an additional fee to receive Wire Transfers (consult with your bank for information regarding bank fees.)
- Can I have my payments sent as a check and what is the cost? Via FedEx?
Yes, you may choose to be paid by check. The price for merchants registered in the US is $2.50 per check payment; there is no charge for check payments for non-US merchants.
Checks are sent via regular post/mail and FedEx is not an option. Due to varying delivery times, we recommend ACH/Direct Deposit for US bank accounts and Wire Transfer (Direct Deposit Worldwide) for non-US bank accounts.
ACH/Direct Deposit and
Wire Transfer payments are easy and fast!
- How long do I have to wait to get paid for my transactions?
To Summarize: Credit Card transactions are paid out approximately 2 weeks after the transaction, Check & Direct Debit transactions are paid out approximately 4 weeks after the transaction and Telephone Billing transactions are paid out approximately 12 weeks after the transaction.
A Payment Invoice for each Invoice Period is visible in the Control Center 2-5 days after the end of the Transaction Period. Invoice Periods and Transaction Periods are from Saturday to Friday.
Payouts for a given Invoice Period are processed on the Monday two weeks following the Invoice Period. Credit Card transactions appear on the Invoice directly following the Transaction Period; Check and Direct Debit Transactions appear on the Invoice 2 weeks following the Transaction Period and Telephone Billing transactions appear on the Invoice at least 10 weeks following the Transaction Period.
Verotel provides webmasters the ability to choose to be paid out every week, every two weeks or every four weeks; payments are sent on Mondays according to the frequency selected.
Please note: You can also set the minimum payout amount in the Verotel Control Center. The minimum payout amount is valid for every scheduled payout date (e.g., if you are on the two week schedule and your minimum payout is not reached on the 2 week scheduled pay out date then you will receive no payment on that date.)
- What is an ABA routing number?
The ABA (American Banking Association) routing number is only valid for US Bank Accounts and it represents the number of the bank. It is always an 8 or 9 digit code and can be found as the first set of numbers on the bottom of your check; always starting AND ending with a colon (:). (Please see the Control Center >> My Profile >> Banking Information – for an example.) All banks within the US have an ABA number and this, along with your beneficiary and account information is fundamental to your receipt of payments by ACH.
- What is an IBAN number?
An IBAN (International Bank Account Number) is applicable to banks in the European Monetary Union. Please attempt to obtain an IBAN number if your recipient bank is in the European Monetary Union. This will make receipt of your payments much safer and faster.
- What is a SWIFT number?
SWIFT is a banking industry standard funds transfer code used to ensure accuracy in moving money internationally. The code is generated by letters from the banks name, the country of the bank’s location and a numeric identifier. This code is available from your bank and can also be located using
http://www.swift.com/biconline/index.cfm or contact
Payments@verotel.com for assistance.
- Why do my phone transactions on the Invoice not match up with My Sales for the Invoice Period?
Phone transactions are invoiced approximately 10 weeks after the transaction date. This is necessary due to much longer processing and payment authorization times.
- What happens if I don’t receive my payment and how long should I wait before reporting a payment missing?
Check payments: Any non-received checks can be cancelled by Verotel and reissued by either International Wire or ACH. Please understand that delayed receipt of a Verotel payment by check cannot be monitored in the same way as ACH or Wire payments.
ACH (US Only): Verotel receives notification of bounced ACH payments instantly, and we will email you to inform you of any problem. These payments are immediately queued to be reissued in a subsequent payment run.
Wire Transfer (International): After a 10 day period Wire payments can be traced by the initiating bank. If funds return to Verotel, the payment can simply be reissued in a subsequent payment run.
Depending on how you choose to be paid the following schedule can be used as a guideline; days are noted as WORKING DAYS. Please note: Estimated Delivery Times for Check payments is an indication from the postal service and NOT GUARANTEED and as such you should allow an extra 5 days before reporting a missing CHECK payment to avoid additional longer delays in receiving your payment.
| Type of Payment |
Destination |
Estimated Delivery/Receipt Time |
| ACH (Direct Debit) |
All Destinations |
1 - 5 Days |
| Wire Transfer (Direct Debit Worldwide) |
All Destinations |
1 - 5 Days |
| Check Payments |
Within Europe |
Estimated Delivery Time |
| |
Belgium, Germany, France |
4 - 6 Days |
| |
Italy |
5 - 7 Days |
| |
Poland, Czech Republic, Slovakia |
10 - 12 Days |
| |
Spain |
10 - 12 Days |
| |
Austria |
5 - 7 Days |
| |
United Kingdom, Sweden |
5 - 7 Days |
| |
Switzerland |
5 - 7 Days |
| Check Payments |
Outside Europe |
Estimated Delivery Time |
| |
Australia |
12 - 15 Days |
| |
Brazil |
10 - 20 Days |
| |
Canada |
8 - 12 Days |
| |
Hong Kong |
10 - 12 Days |
| |
Israel, Japan, Singapore |
10 - 20 Days |
| |
United States |
8 - 12 Days |
| |
South Africa |
15 - 20 Days |
Where can I view my payments and invoices?
You can view your payments in the Control Center >> My Money.
What is the difference between an invoice and a payment?
Invoices show what you will be paid for a given transaction or invoice period. A payment is what you are paid for a given invoice period. The actual date the payment will be sent is indicated on the invoice as the “Invoice date”. However, the invoice will appear in the Control Center prior to the “Invoice date”. Please note: The “Invoice date” will typically be at least 2 weeks after the transaction period for Credit Card transactions, 4 weeks after the transaction period for Check and Direct Debit transactions and 12 weeks after the transaction period for Telephone Billing transactions.
Where can I find the reason a transaction was refunded?
Refunds occur for a number of reasons. When Verotel issues a refund to a member, a reason is noted for the refund. The reasons, along with other transactions details of the refunded membership, is found in the Control Center >> My Sales >> Credits.
(return to section questions)
Verotel Control Center (Resellers/Affiliates) (TOP)
- What are the ‘secret’ and ‘pin code’ used for?
- Verotel ID – used to identify your Verotel account with Verotel personnel and in the Verotel system.
- Secret – this is your secret password which enables you to log into the Verotel Control Center.
- Pin code – this is an additional password that is needed to modify any Banking or Company Information in the Verotel Control Center.
- Website number – You can register multiple websites under your Verotel account. Each website can be managed separately and has its own Remote User Management script, its own user list, pricing, and payment methods. To add a website to your account go the Control Center >> My Setup >> My Websites >> click the drop down menu for “Select a website” then click “Add a new website.”
- Can I change my ‘secret’ and/or ‘pin code’?
It is not possible for resellers to change their ‘secret’ however, the ‘PIN code’ can be changed in the Control Center >> My Profile >> Modify PIN Code. If you have reason to believe that your Verotel ‘secret’ has been compromised, please contact
MerchantSupport@verotel.com to have them change your ‘secret’.
VERY IMPORTANT FOR MERCHANTS ONLY: This also requires that the ‘secret’ in the
VerotelRUM script also be changed simultaneously to avoid problems from arising when a new user purchases a subscription.
- Where can I change my Company/Banking Information?
To change Company or Banking Information log into the Control Center and go to My Profile.
- Can I change the name listed on my Verotel account?
If you would like to change the "Name" (i.e., Company Name) on your Verotel account, please e-mail your request to
Merchant Support.If you only want to change the "Contact Name" please go to My Profile >>
Company Information - and make the appropriate change.
- What is the difference between an invoice and a payment?
Invoices show what you will be paid for a given transaction or invoice period. A payment is what you are paid for a given invoice period. The actual date the payment will be sent is indicated on the invoice as the “Invoice date”. However, the invoice will appear in the Control Center prior to the “Invoice date”. Please note: The “Invoice date” will typically be at least 2 weeks after the transaction period for Credit Card transactions, 4 weeks after the transaction period for Check and Direct Debit transactions and 12 weeks after the transaction period for Telephone Billing transactions.
- Where can I view my payments and invoices?
Log into the Reseller Control Center (if you are also a merchant, from the Merchant Control Center there is a link: “To switch to your reseller account click here”) then proceed to the “My Money” section.
- Where do I check My Sales?
Log into the Reseller Control Center (if you are also a merchant, from the Merchant Control Center there is a link: “To switch to your reseller account click here”) then proceed to the “My Sales” section.
- Where can I check my banner click ratio?
Log into the Reseller Control Center (if you are also a merchant, from the Merchant Control Center there is a link: “To switch to your reseller account click here”) then proceed to the “My Sales” >> “Graphical stats” section.
(return to section questions)
Verotel Control Center (Linkers) (TOP)
- Where do I find the Verotel Link-to-us banners and HTML code to place on my website?
Log into the Linker Control Center then proceed to the “My Setup” section. If you are also a merchant, from the Merchant Control Center go to “My Setup” >> scroll down to “Link-to-us – Generate Link-to-us HTML”
(return to section questions)
